FAQ

 Orders & Payment Q1: What is the ordering process?
 A: Look through our inventory, put your favorites in your cart, and check out.  You will receive instructions on how to enter your shipping information and safely complete your PayPal payment.

 Q2: Which forms of payment are accepted?
 A: At this time, PayPal is the only payment method we accept.  This enables you to safely make payments with a credit/debit card, linked bank account, or PayPal account balance (even if you don't have a PayPal account).

 Q3: Is my credit card information safe?
 A: Definitely.  Your credit/debit card information is not handled or stored on our website.  PayPal, a world leader in safe online payments, handles all payment processing directly.  PayPal's sophisticated encryption and fraud prevention systems safeguard your financial information.

 Q4: How can I tell if my order was fulfilled?
 A: An Order Confirmation email will be sent to the address you provided as soon as your order is placed.  If you don't see it, please check your spam or junk mail folder.  Please get in touch with us if you haven't received it yet.

 Q5: After placing my order, is it possible for me to change or cancel it?
 A: We strive for speedy order processing.  Kindly provide your order number to contact@kathrynereichert.shop right away.  We might be able to change or cancel your order if it hasn't been ready for shipping yet.  Once the order has progressed to the fulfillment stage, we are unable to guarantee any changes.

 Delivery & Shipping
 Q6: To what location do you ship?
 A: At this time, we only ship within the United Kingdom, which includes England, Scotland, Wales, and Northern Ireland.

 Q7: How much does shipping cost and what are your options?
 A: All orders placed within the UK qualify for free standard shipping.  Usually, orders are delivered five to seven business days after they are shipped.

 Q8: How much time does it take to process an order?
 A: After payment is verified, orders are processed and ready for shipping in 1-2 business days (Monday through Friday, excluding public holidays).

 Q9: How can my order be tracked?
 A Shipment Confirmation email with your tracking number and a link to track your package with the carrier will be sent to you as soon as your order is shipped.

 Q10: I haven't received my order.  What ought I to do?
 A: To start, check the status of your delivery using your tracking number.  Please check with your neighbors or the local sorting office if the tracking indicates that it was delivered but you are unable to locate it.  Please email us at contact@kathrynereichert.shop if the tracking details are unclear or if the package is arriving much later than expected, and we will look into it for you.

 Exchanges, Returns, and Warranties Q11: How do you handle returns?
 A: We provide a hassle-free return policy for 30 days after the date of delivery.  The item needs to be undamaged and in its original packaging.  For comprehensive guidelines, please refer to our complete [Returns and Refunds Policy].

 Q12: Who covers the cost of return shipping?
 A: The customer bears the cost of return shipping for returns resulting from a change of heart.  We will provide a pre-paid returns label and cover all expenses if you are returning an item because it is defective, damaged, or incorrect.

 Q13: What is the turnaround time for a refund?
 A: Your refund will be processed in 5–10 business days after we receive and review your return.  The processing times of PayPal or your bank will determine how long it takes for the refund to show up in your original payment method.

 Q14: Are exchanges available?
 A: Direct exchanges are not something we provide.  We advise placing a new order for the desired item and returning the original item for a refund in order to replace it.

 Q15: Do you offer warranties for your products?
 A: We do provide a 12-month limited warranty against workmanship and material defects.  This is on top of the legal rights you have under UK consumer law.  For complete information, please refer to our [Warranty Policy].

 Q16: How should I take care of my product?
 A: Your product comes with care instructions.  For specific inquiries, please get in touch with us.

 Q17: Do you replenish items that are sold out?
 A: We make an effort to replenish popular items, but we can't guarantee it.  For information on restocks and new collections, please subscribe to our newsletter or follow us on social media.

 Account & Privacy Q18: Can I place an order without having an account?
 A: You are welcome to check out as a guest.  But by creating an account, you can track your order history, save your favorite items, and save your information for a quicker checkout.

 Q19: How can I change my password?
 A:  After selecting "Login," click the "Forgot your password?" link.  You will receive instructions to reset your password after entering your email address.

 Q20: How is my private information safeguarded?
 A: Your privacy is important to us.  We never sell your information; we only gather the information required to complete your order.  Every piece of data is encrypted and managed strictly in accordance with the UK GDPR.  To learn more, see our [Privacy Policy].

 Contact and Assistance
 Q21:  How can I get in touch with you?
 A: Emailing contact@kathrynereichert.shop is the quickest way to get assistance.  For a speedier response, kindly provide your name and order number, if applicable.  During business hours, you can also give us a call at +44 724-639-3089.

 Q22: What hours do you offer customer service?
 A: Our goal is to reply to every email within 24 to 48 business hours, which is 9:00 AM to 5:00 PM GMT, Monday through Friday.